Planet Hollywood Las Vegas Resort & Casino Announces Temporary Closure Amidst Operational Challenges
Las Vegas, NV — May 28, 2025
Planet Hollywood Las Vegas Resort & Casino, a prominent fixture on the Las Vegas Strip, has announced a temporary closure effective immediately. The decision comes in response to a series of operational challenges that have impacted the resort’s ability to maintain its high standards of service and guest satisfaction.
Operational Challenges Prompt Closure
In recent months, Planet Hollywood has faced several issues that have affected its operations. Guests have reported unpleasant odors emanating from the Miracle Mile Shops, suggesting potential plumbing issues beneath the casino floor. Additionally, some visitors have experienced disruptions in essential services, including instances of no hot water in guest rooms during peak periods.
A Reddit user shared their experience, stating, “The entire mile of shops hallways and part of the casino floor smelled like raw sewage all four days we stayed.” Another guest reported, “Some of my wedding guests had no hot water this weekend at PH. Get your resort fees waived & complain every minute you can.”
Health and Safety Concerns
The Southern Nevada Health District (SNHD) previously conducted an inspection on June 12, 2023, which led to the temporary closure of the resort’s swimming pools. The inspection revealed water chemistry violations in the north pool, inattentive lifeguards, lack of managerial control, and improper rotation of lifeguard shifts. Additionally, there was a compliance issue involving the alteration of drain covers. The pools were allowed to reopen two weeks later after the resort addressed these concerns.
Guest Accommodations During Closure
During this temporary closure, Planet Hollywood is working closely with neighboring resorts to accommodate its guests. Guests with existing reservations will be offered alternative accommodations at nearby Caesars Entertainment properties, ensuring minimal disruption to their travel plans. The resort is also providing full refunds for any prepaid bookings and waiving cancellation fees to assist affected guests
Future Plans and Commitment to Quality
Planet Hollywood’s management has expressed a commitment to resolving the current issues and restoring the resort to its renowned standards. The closure will allow for necessary repairs and improvements to the infrastructure, including plumbing systems and guest services. Additionally, the resort plans to enhance its health and safety protocols to prevent future incidents.
A spokesperson for Planet Hollywood stated, “We deeply regret any inconvenience this closure may cause and are dedicated to ensuring that our resort provides a safe, comfortable, and enjoyable experience for all guests upon reopening
Industry Impact
The closure of Planet Hollywood adds to a growing list of challenges faced by Las Vegas resorts in recent years. The hospitality industry in the region has been grappling with increased operational costs, staffing shortages, and the need for significant infrastructure upgrades. Industry analysts suggest that while temporary closures are disruptive, they can provide an opportunity for resorts to address underlying issues and improve long-term sustainability
Conclusion
Planet Hollywood Las Vegas Resort & Casino’s decision to temporarily close underscores the importance of maintaining high operational standards in the competitive Las Vegas hospitality market. While the closure may cause short-term inconvenience, the resort’s proactive approach to addressing its challenges demonstrates a commitment to guest satisfaction and long-term success.
Guests planning to visit Las Vegas in the coming weeks are advised to check the resort’s official website or contact the customer service team for the most up-to-date information regarding the closure and available accommodations.
