Hilton Honors and Hilton La Romana Address Recent Member Concerns
Hilton Honors, the loyalty program of Hilton Hotels, and Hilton La Romana, an all-inclusive resort in the Dominican Republic, have recently addressed several member concerns regarding bookings, point accrual, and program benefits.
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Booking Channels and Point Eligibility
Members have reported issues with earning Hilton Honors points when booking directly through the Hilton La Romana website, specifically hiltonbyplaya.com. Despite the site prominently displaying Hilton branding and offering “member rates,” some members have found that these bookings do not qualify for Honors points. One member shared their experience:
Hilton by Playa
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Hilton by Playa
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“I booked the ‘member rate’ room rate at a cost of approximately $800 per night… I waited the 2 weeks to see if the points would appear… they never showed up.”
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Upon contacting Hilton Honors support, the member was informed that the rate was ineligible for points, miles, or stay/night credit. The response cited various ineligible rate types, including third-party website bookings and wholesale/tour operator packages.
