Rayalton splash Riviera Cancun has releases the following statements regarding D… 

The resort abruptly closed its doors due to unpaid debts with local suppliers and providers—resulting in suspended services and stranded guests. Management acknowledged the issue, characterizing it as a lapse in financial oversight, and promised to address outstanding obligations before reopening .

🏥 2. Guest Safety, Medical Denials & NDA Policy

Multiple public complaints—especially on Reddit—highlight concerning reports:

• Refusal of medical assistance unless restrictive Non‑Disclosure Agreements (NDAs) were signed. One traveler recalled that hotel staff at the front desk demanded an NDA before dispatching a doctor to help the guest’s sick child .

• Another recounted being coerced into signing a liability waiver amid serious injury .

In response, the resort’s parent company (Blue Diamond Resorts/Marriott) issued general assurances of policy reviews and compliance with health guidelines—but declined to release the explicit NDA terms or confirm changes.

🧼 3. Food Safety & Hygiene Outbreaks

Numerous guests report symptoms of foodborne illness—including vomiting, diarrhea—and link outbreaks to buffet services . In one viral claim, more than half a party fell ill, prompting fears of norovirus. Despite these cases, no official figure was shared by the resort regarding numbers or investigations.

Management responded by citing its strict Hazard Analysis and Critical Control Point (HACCP) protocols, which include routine lab tests and staff retraining . They asserted that no other guests reported illness during the same window, though this contradicts anecdotal evidence.

⚠️ 4. Physical Safety & Maintenance Neglect

Several reports cite hazardous physical conditions:

• Damaged flooring, missing tiles, rusting slide supports, and holes in high-traffic areas like slides or decks .

• One traveler underwent emergency surgery after falling through a weakened floor, incurring $5,000 USD in hospital charges .

Royalton’s official replies remain vague—typically acknowledging feedback, affirming corrective actions, and invoicing cruises of “improvements” without transparency on timelines, audits, or completed repairs.

🧭 5. Broader Operational Lapses

Additional issues included:

• Lack of refunds or alternate accommodations during the shutdown, leaving guests frustrated .

• Hidden charges (e.g., suspicious $0.01 test holds), spotty mini-bar services, and aggressive or non-responsive staff .

Official statements skirt specifics, declaring only that they “value guest feedback” and will make “immediate corrective measures” to uphold the Autograph Collection and Marriott brand standards .

🔎 Summary & Key Observations

✍️ Final Take

Royalton Splash Riviera Cancun’s official statements so far are limited to generic acknowledgments and assurances of internal reviews. They confirm the financial issues that halted operations and emphasize their compliance initiatives (like HACCP and maintenance protocols), but they never address the most disturbing allegations—the NDA policy, documented injuries, or transparency on fault and remediation. Guest testimonials, social media posts, and travel‑review sources paint a troubling and inconsistent picture.

For anyone investigating these “D…” concerns—Disclosure, Danger, Disease, Debt, Damage, Denial—the resort’s communication falls short. They appear reactive at best, and evasive or unresponsive when pressed. Without a comprehensive, public-facing action plan, there’s no resolution or accountability. Any future reopening must hinge on robust third-party audits, transparent evidence of repairs, and a clear, guest-focused medical policy—ideally shared publicly to regain trust.