Emergency Alerts: Dreams Sands Issues Official Statements Concerning Ongoing Crisis
June 3, 2025 | By Staff Writer
Cancún, Mexico — In response to mounting public concern and widespread speculation, Dreams Sands Cancun Resort & Spa has issued an official statement regarding the ongoing emergency affecting the property and surrounding areas. The nature of the incident, initially reported as a weather-related emergency, has evolved into a complex situation prompting intervention from local authorities and national emergency services.
According to a statement released early Tuesday morning, the resort management confirmed that all guests and staff are safe and accounted for. “Our highest priority remains the safety and well-being of everyone on-site. We are cooperating fully with emergency personnel and following all mandated protocols,” said General Manager Laura Méndez.
Though specific details remain limited due to the developing nature of the incident, reports suggest that an unexpected tropical disturbance off the Caribbean coast escalated rapidly late Monday night, leading to flash flooding along the hotel zone. Local officials have since upgraded the alert level, and several resorts along the coast, including Dreams Sands, initiated emergency procedures.
Guests were briefly evacuated from ground-level facilities and directed to designated shelter areas. “The staff handled it with professionalism and calm,” said an American tourist staying at the resort. “We were given updates throughout the night and made to feel as safe as possible.”
The resort’s emergency alert system—designed to issue real-time notifications to guests and staff—was fully activated, and bilingual announcements were made regularly.
Municipal authorities, in conjunction with Mexico’s National Civil Protection System, continue to assess the broader regional impact. While no injuries have been reported at Dreams Sands, structural assessments are ongoing to determine the extent of any damage.
Travel advisories have been issued for travelers planning to visit the area this week. Airlines and travel operators are working with customers to reschedule trips as needed. The resort remains operational but at limited capacity while recovery efforts continue.
Dreams Sands has pledged to provide regular updates and emphasized that guest services will remain active around the clock. “We are incredibly grateful for the patience and resilience shown by our guests and staff during this difficult time,” said the resort’s spokesperson.
Further updates will be shared via the resort’s official website and social media channels as more information becomes available
