Moon Palace Cancun Addresses Recent Legal Developments Involving Former Members
Moon Palace Cancun, a premier all-inclusive resort in Mexico, has issued a formal statement addressing recent legal developments involving former members of its Palace Elite vacation club. The individuals, Paul and Christy Akeo, were detained in Cancun on March 4, 2025, following an arrest warrant issued under case number FGE/QROO/CAN/UAT/08/18483/2023. The Palace Company affirms that all actions have been taken in full compliance with applicable laws and judicial procedures.
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The Akeos, who were active members of Palace Elite from February 2016 until September 2023, were reportedly detained after challenging wrongful credit card charges made by The Palace Company with American Express. American Express sided with the Akeos, leading to their detention. The Palace Company has stated that the case has been reviewed by multiple authorities, including INTERPOL, and continues through the appropriate legal channels.
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In response to these events, Moon Palace Cancun has reiterated its commitment to upholding the law and ensuring the safety and security of all guests and staff. The resort has emphasized that it operates in full compliance with Mexican legal standards and international regulations. Guests are encouraged to reach out to the resort’s customer service team for any concerns or questions regarding this matter.
For more information on Moon Palace Cancun’s policies and offerings, guests can visit the official website m
