Emergency Notice!!! Dreams Aventuras Official Statement Issues Concerning Dreams Aventuras Ongoing D…

Emergency Notice!!! Dreams Aventuras Official Statement
Issues Concerning Dreams Aventuras Ongoing D…

April 27, 2025 – Dreams Aventuras recognizes the urgent need to address a series of ongoing concerns that have emerged within our community. We understand the gravity of recent events and the questions they have raised among our stakeholders, partners, and guests. This statement aims to clarify facts, outline corrective actions, and reaffirm our unwavering commitment to transparency, integrity, and guest safety.

1. Nature of the Incident
In recent weeks, a number of incidents have been reported involving our flagship experiences — reportedly relating to operational delays, safety procedural lapses, and customer service inconsistencies. These events have involved unacceptable wait times, breakdowns in communication during high-demand moments, and a small number of mechanical inconsistencies during ride operation. While no major injuries have been reported, any disruption to the guest experience — and potential for risk — is entirely unacceptable to Dreams Aventuras.

2. Immediate Response Taken
Upon becoming aware of the situation, our leadership team mobilized a cross-functional emergency task force to thoroughly investigate every reported issue. This team includes engineering, safety, guest relations, and third-party audit experts. We have temporarily suspended select attractions for immediate inspection and maintenance, ramped up on-site safety and support staffing, and opened a dedicated hotline and e-mail address for guests to report concerns in real time.

3. Preliminary Findings & Next Steps
Investigations have identified instances of:

• Maintenance protocols not followed to full specification

• Guest communication breakdowns during peak operational periods

• Staffing levels below our internal safety thresholds during high volume hours

To resolve these issues, we are implementing short‑, mid‑, and long‑term measures:

Short‑Term (Next 2 Weeks):

• Increase scheduled maintenance by 50% on all affected attractions

• Add specialized “guest liaison” staff teams to handle concerns immediately

• Run targeted refresher trainings for ride operators and maintenance staff on emergency protocols

Mid‑Term (1‑3 Months):

• Conduct independent safety audits on all major installations

• Fully review staffing models and upgrade scheduling software to better predict peak demand

• Launch an enhanced guest communication platform — including in-app notifications for delays, ride closures, and estimated wait times

Long‑Term (6‑12 Months):

• Invest in preventive maintenance infrastructure, including real‑time monitoring sensors for ride systems

• Strengthen internal quality management systems and expand oversight team

• Host public safety forums and workshops, inviting guest feedback and industry expert advice

4. Our Commitment & Apology
We deeply regret any distress, disappointment, or inconvenience these issues may have caused. Our mission has always been to deliver immersive, joyful, and safe guest experiences. We recognize that on these metrics we fell short. We are actively implementing remedial steps and pledge to restore and exceed the trust our guests place in us.

5. Guest Support & Next Steps
Guests who experienced disruptions are being contacted directly and offered full ride vouchers or park refunds, in accordance with our goodwill policy. Additionally, guests may access priority visit status for return visits this season. We encourage anyone with lingering concerns to contact our Guest Relations Center via the 24/7 hotline at [phone number] or via support@dreamsaventuras.com. We will respond promptly.

Conclusion
Dreams Aventuras is taking unprecedented action to ensure that every aspect of our park lives up to the highest possible standards. This emergency notice is not a mere formality — it marks a true turning point in our operational practices, safety mindset, and guest communications. We will provide ongoing updates on progress, including the deadlines we have set for each corrective phase. Thank you for your patience and continued support. We are determined to rebound stronger, safer, and more reliable than ever before.

—
The Management Team,
Dreams Aventuras